FREQUENTLY ASKED QUESTIONS

Bel Air Tremblant hotel check-in and check-out process

• What time is check-in and Check-out?

Check-in time is between 5:00pm and 7:00pm. If you arrive before 5:00pm, we will do our best to get the accommodation ready for you earlier. During this time, you will have access to the clubhouse facilities.

Check-out time is at 10:00am

• What if I come after business hours?

If you arrive after 9:00 pm, you can go directly to your rental unit. Just use the access code that was emailed to you with your arrival instructions to open the door to the rental. The rest of the process is done online.

• How does the check-in process work?

  1. Complete online check-in following the link you will receive electronically
  2. Upload a government issued ID, upload a selfie, provide credit card information for security deposit.
  3. Signature required
  4. Once your rental unit is ready, you will receive a lock code to enter your unit, a link to our site map indicating the location of your unit, WiFi access code for your unit, and general information about the resort.

• When do I get my arrival instructions?

Arrival instructions will be sent to you by text message or email, the day of arrival.

• Can I check out after 10:00 am?

Please confirm with the front desk the day of your departure. Fees may apply.

• How do I check-out from my rental unit?

You can call us or pass by the Clubhouse to notify us about your departure.